Customer Reviews

Want to say I’m not overall pleased with my last experience first off they lost my rim key lock and I had to pay for another one which I had to drive across town only to find out the other dealership the parts guy sent me to didn’t have the rim key. I could go on but I rather not.

The service department did an excellent job. But the auto body was just horrible. I will not take my truck back. I waited 1 week for the reception to say we don’t have an appointment even though my insurance made the call with me on the line. I was told your insurance don’t make our schedule. The auto body rep lied about the status of my truck repair multiple times. I’m guessing parts may have been ordered last minute but my truck sat on a lot near 2 weeks when some of the repair could’ve been started and completed waiting for the passenger window. All other repair shops said 2-3 days tops to get that same glass. I understand all Ford repair shops are experiencing worker shortage and part delays. But give customer timely updates about their vehicles. Don’t lie. All I got was I’ll call you with no call.

We had a 9:00 appointment on Thursday. Upon dropping off, the girl signing me in said they might not get to it till the next day. I called the next day around noon and she informed me that they wouldn't be getting to it till Monday. Do you expect us to be without a car for 5 days? What are the appointments for if you don't make the repair that day? No apology just excuses and very rude about it. Completely unacceptable. We picked the car up unfixed and won't be relying on your dealership for anything in the future.

This dealership needs to look up the word communication in a dictionary. After the headlights on my 2005 grand marquis quit working, I discovered that there was a recall for my car relating to the headlights, so I decided to take it to this dealership to see if that would fix the issue. My car ticket was assigned to Chad, one of the supervisors in the service department. Chad told me that my car should be ready the same day. He later calls me and says that the recall is coming along and should be ready at 4pm but they came across a separate issue and I told him to go ahead and take care of it. 4pm rolls around and I call and the receptionist tells me they did the recall but my headlights still don’t work and I can’t speak to Chad or a mechanic because everyone has left. I was annoyed that I had to call them to find out that my car wasn’t ready after being told it would be ready that day but I left it there for another day. From then on my experience was a nightmare. Chad told me on Friday that they could do additional diagnostic work but not until the following day. Them being closed over the weekend I asked if I could get my car and bring it back, and Chad told me no because it was taken apart and they were about to leave but he would call me Monday. If you did the recall, why is my car currently taken apart BEFORE getting my consent for further diagnostic work? Sketchy. But okay, I tell him go ahead and he tells me he will update me Monday morning. Fast forward to Monday EVENING I have heard nothing so I call and ask to speak to Chad. Apparently he is on vacation. So the supervisor I’m assigned to doesn’t bother letting me know that my car will be in someone else’s care? After declining to leave a message and demanding to speak to someone, I spoke to Rachel, another service supervisor who was apologetic but said several things that upset me. 1) When I questioned the lack of communication I was receiving, she told me that she wasn’t reaching out to Chad’s customers until they called first. 2) She told me she didn’t know much about my car because it’s “old”. Can y’all maybe hire someone that knows what they’re doing then???? I was still understanding but asked her specifically for more updates and communication as I work long shifts and crazy hours as a restaurant server and need my car back. She agreed, but for the next 3 days I had to call the dealership to find out any information pertaining to my vehicle. For two days, I was given the same lousy excuse that they had a mechanic looking at my car first thing in the morning but he was pulled away to look at other cars. So I guess from 8am-4pm two days in a row, other vehicles were more important than mine even though my car was supposed to be completed in one day and had already been there for almost a week. I would love to know why those cars were more important than mine which was currently being looked at. They kept thinking that saying they planned on having my car looked at would make me less mad instead of just being honest and saying they had not gotten to it. I’m not angry that they are short staffed or that my car took longer than expected, I’m angry that they didn’t update me unless I called, that they upsold me on an extra repair before knowing that my first repair was successful, that they transferred my ticket to a different supervisor without telling me, and that they BS’d me and gave me the runaround for DAYS even after me expressing that I was uncomfortable. I will never ever return here nor would I tell anyone I know to go here. Pathetic honestly.

I bought a 2020 Ford f150 XLT, I was not very impressed with the buying experience I had. The truck I bought was on there lot for a couple of weeks and when I went to drive it is wasn't too clean inside, I thought that must be normal. When I took it home it was surprisingly filthy with sunflower seeds in crevices and gunk on the wiper control. I cleaned it up and I drove the truck for a couple of months, water was leaking into the passenger foot well and I saw that ford put out a service advisory. They couldn't get me in for a month and half and expected me to leave my truck there for God knows how long. I scheduled a month and half later and when I brought it in they said they need $180 to troubleshoot this leak. On top of that my dang hood latch kept making the alarm randomly go off and the service advisor said you are the first one to have that problem, THERE ARE FORUMS WITH THIS PROBLEM IN IT! I was so mad at the dealerships handling of the truck I bought from them 4 months ago I traded it in for Ram down the street. I will never go back to this dealer ship again even if it was the last one out there. Oh and it also had a cracked tail light housing they clearly missed when they took it in, if you plan on going there take your time with the car you are looking at and don't let them jerk you around. Don't get me wrong the truck was a champ after I poured my blood and sweat into it cleaning it and making the repairs myself. I couldn't handle the incompetency I felt there.